• Apex Systems
  • $65,090.00 -102,960.00/year*
  • New Orleans, LA
  • Information Technology
  • Full-Time
  • 8001 Calvin Ave

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Apex Systems is looking for a Windows 10 Triage Administrator in New Orleans, LA or Little Rock, AR to help support one of our larger federal government clients. If you or someone you know is interested in applying to this position, please send your resume into Nolan Ryan at [Click Here to Email Your Resum].

Position: Windows 10 Triage Administrator

Location: Little Rock, AR or New Orleans, LA

Compensation: Competitive based off Experience

Job responsibilities include:

  • Working backlog of Windows 10 Project tickets post migration.
  • Track and analyze common issues and resolve or delegate to appropriate staff.
  • Work daily with Service Desk Migration Team when more information is needed, or tickets are escalated to project level.
  • Ticket resolution must occur within a secure, corporate environment using an App Store or trusted downloads for users with no admin rights to load applications and have them function properly.

Open, Track, Update and Close tickets using Service Now

Experience with Bomgar as a remote utility to resolve issues

Experience with tools such as Fiddler or SYSINTERNAL Suite helpful

Very familiar with Windows 10

o Registry Edit

o Typical installation paths

o Profiles

Ability to triage and delegate as needed

Experience with command line functions, PowerShell basics

Prior knowledge of VBA or app support helpful but not required

Knowledge of MS Office 2016 products, One Drive, SharePoint

o Troubleshoot or investigate macro issues

Professional and articulate communication skills for interaction with all staff and vendors.

Great aptitude to learn and support new technologies.

Enjoy working independently and/or as part of a team.

Excellent analytical and problem-solving skills.

Strong motivation to complete tasks/projects quickly and with high quality.

Ability to handle multiple concurrent activities with a positive and flexible attitude.

Customer service oriented

Required Education & Experience:

Bachelors degree or higher with 5+ years of related experience. High school diploma with an additional 4+ years experience may be considered in lieu of a degree.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-###-####

Associated topics: infrastructure, maintenance, operating system, router, sccm, scom sccm, server, system center configuration manager, system center operations manager, tcp

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.


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